The second-hand marketplace Users Share Frustration About Size Modifications
Shoppers are voicing their frustration following a change that caused products showing incorrect sizing.
The second-hand shopping app has altered its size classifications for female and kids' apparel but did not contact all users about the change.
Digital Channels Backlash
Numerous buyers and vendors have taken to social media claiming that product pages now present a modified sizing category compared to what was initially listed because of the remapping.
The platform stated the revised method more closely matches other platforms.
They have suggested members to review their products and update the measurements by hand if necessary, which has left users frustrated.
Measurement Approach Updates
Earlier, the measurements included one number and one letter, like S/8 or M/10.
The updated approach includes a letter with a size spectrum such as S/UK 8-10.
For certain items, the size labels have been reassigned - such as a large size used to be a 12 but is now a UK 16-18.
User Stories
A fashion influencer, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
A different member, based in Glasgow, explained products she uploaded on Vinted with size 14 labels were appearing on the platform as measurements 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she said.
Necessary Adjustments
Another shopper, located in England, explained she became annoyed due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential following partial earnings loss," she explained.
Service Background
The service features exceeding 100 million shoppers, with 18 million British users.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This represents another occasion that an unexpected update within the service has received backlash: earlier, the platform withdrew an update to its shipping options after backlash from users.
